We love getting feedback like this! Margaret visited her father last Saturday at Saxonwood, Battle for the first time in a while and here's what she had to say:
"It was very helpful to have the information re testing, PPE which you sent prior to the visit. The testing was very well organised and the whole procedure was very efficient and I do not think you could have done anything to improve the experience for the visitor.
Of course I was thrilled to see my dad after such a long time and would have been happy to see him anywhere but I would like to say how much I appreciated the efforts the staff had gone to, to make the visiting room so welcoming. It was very festive and helped make the visit a very special occasion. Anna and Christina were so kind and welcoming. I felt reassured that everything possible was done to keep the residents safe. I have appreciated all your updates since my father moved to Saxonwood and the care the staff are giving him. Please pass on my thanks to all the staff. I am very much looking forward to my next visit."