Oakwood Court, Haywards Heath

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We love being close to the popular town of Haywards Heath and you’ll find Oakwood Court care home is one of the most homely and friendly around. Our community is vibrant – a place that welcomes people with open arms like a big family.

We are proudly not for profit and our home is a happy place to be. Our array of activities means we can brighten everyone’s lives, whether it’s getting stuck into something new or enjoying a favourite hobby, we have something for everyone and we aim to make the sun shine every day.

We are welcoming new residents so please get in touch for more information and to register your interest. Make us your new home.

Oakwood Court, Amberley Close, Haywards Heath, West Sussex RH16 4BG

What is it like to live in one of our care homes?

Experiences of Oakwood Court

A tour of Oakwood Court

About Oakwood Court

We are home to 35 people and give residential care, and we are dementia friendly

Our dedicated team of friendly carers are on hand 24 hours a day and we love getting to know our individual residents so we can make sure they have all the care they need to enjoy their stay.

Residents can relax in our comfortable lounge, keep busy with a variety of activities or get back to nature in our beautiful mature gardens. With their very own single or double bedroom with en-suite, the choice is theirs.

Yes, we are pet friendly and very proud to have a gold award from the RSPCA! We’re also chuffed to have a 5* food hygiene certificate. 

A new extension to our home

In early 2023 we started work on a new extension, to expand Oakwood Court with an array of new facilities and an additional 27 bedrooms. Click here to find out more about the extension

Let the sun shine every day. Make us your new home. Contact us today.

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Independent inspection is 'good'

In October 2021 Oakwood Court was independently inspected by Isaac Theophilos from Outstanding Care Homes. We’re delighted to announce that Isaac has independently evaluated Oakwood Court as being 'good’ and praised a number of areas of our service.

The last CQC inspection at Oakwood Court was over two years ago and we are currently waiting to be re-inspected. We are looking forward to welcoming the CQC inspectors soon to show them our improvements and bring Oakwood Court to the same rating as our two other homes in Crowborough and Battle.

Click here to read more about the visit.
Here is Isaac's full report:  Oakwood Court independent inspection report.pdf[pdf] 286KB

Our CQC response

One of our core values is to be open and honest, so we have created this summary action plan to share with residents and their families and friends. In this action plan you can read what the CQC told us and what our responses are to each area.

CQC Action plan Oakwood Court updated January 2020.pdf [pdf] 3MB


Sunny moments activity club

Meet the team at Oakwood Court

Fresh home cooked food

Your room

Keeping our care homes safe

Paying for care

Visiting your loved one

Visiting your loved one

We are delighted to be welcoming family and friends to our care homes. 

We recognise that spending quality time with your loved one is important and here at Sussex Housing & Care we do everything we can to make your visits to our care homes in Battle, Haywards Heath and Crowborough as friendly, relaxed and sociable as possible. After all, it’s home to our residents and they will look forward to welcoming you.

What can I do when I visit?

The choice is yours. There are several things you can do whilst spending time with your loved one in our care home. These could include:

  • Having a private chat in their bedroom. 
  • Spending time with them and others in our lounge.
  • Relaxing in our day room or activities room.
  • Taking part in one to one or group activities.
  • Making the most of our outside spaces by enjoying the views from our garden patios or a walk together around the garden.
  • Having coffee or lunch together. Please pre book lunch if you’d like a meal with us.

We also have an array of special events throughout the year from BBQs and garden parties to themed days and entertainment. Keep an eye out for these on our Facebook page or on our website.

We love a party! We also support small private parties such as birthdays, these can be arranged with the team at the care home.

Residents are welcome to go out with their friends and relatives.

What time of day can I visit the care home?

You can visit any time of day as we operate a 24/7 service, although we all respect our residents’ wishes and welcome visitors at times that are convenient and suitable for them. Many visitors enjoy coming in the morning or afternoon and some visit after work in the early evening.

Do I need to wear PPE?

You do not need to wear a mask or PPE when visiting our care homes. However, if there is a local need for you to wear a mask, then we will provide you with PPE. It’s important that you please do not come into the home if you have been feeling unwell recently or have had any symptoms of Covid, even if you have tested negative and had your vaccine and boosters.

Where else can I visit at the home? 
All of our care homes have dedicated visitor pods outside of the main buildings which you’re welcome to use if you prefer.

Welcoming visitors and the local community to our care homes is important to us because it enables residents to have an enriched and fulfilled daily life and importantly, we’re able to bring a big smile to their face!

We're better together

We're better together

We have a ‘Better Together’ programme. 

Engaging and involving our residents is important to us. We constantly seek ideas, feedback and suggestions from our residents and their family in order to continuously improve our service. Here are some of the ways we gain feedback: 

Resident meeting  - Residents meet regularly with our care home manager, they share feedback, staff updates and plan events.

Catering meeting - Our Chef Manager arranges catering meetings so you can give feedback about our dishes and recipes, and make suggestions for the menu.

Resident satisfaction survey - Every year we formally ask residents for their feedback in a questionnaire. This is anonymous feedback about all areas of our service.

Relative satisfaction survey - It’s important that your relatives or close friends have the opportunity to share their feedback too so we share a questionnaire with them every year.

We are pet friendly

We are pet friendly

We are very proud to have received a platinum award from the RSPCA for our pet friendly policy and we embrace the difference pets can make to our residents.

We are in our fifth consecutive year of winning a Housing Footprints award. This accolade shows that the RSPCA recognise our approach to promoting responsible pet ownership and how we acknowledge the positive difference animals can make to our residents. We have 109 pets living among our 800 residents, the majority of which live with residents who occupy our rented sheltered housing and leasehold properties. 

Pets are welcome to live with residents in our care homes, but we will need to firstly complete a risk assessment to make sure our care home is an appropriate home for the animal, and that the owner is able to look after their pet, for example, they are able to feed, groom and, if required, exercise it. 

We have pet policy which is available for you to read.Pet Policy v3 2021[pdf] 270KB

"I had just lost my husband when I needed to move home so it was really important for me to find a housing association that was dog friendly so I could bring Lizzie, my west highland terrier, with me. I couldn’t bear to lose another member of my family.

Having Lizzie gives me a purpose to life, I go out walking with her everyday which helps me to keep physically and mentally fit. It means I have something in common with other residents and we have a good chat. Sussex Housing & Care’s pet policy is clear and I know my responsibilities as a pet owner.”

Resident from Nevill Court, Crowborough.


We are not for profit

Chalk board with non profit written on it

This means that any surplus we make in income is invested back into our properties to improve the quality of life of our residents. Sussex Housing & Care has been supporting older people to live brighter lives since 1946.

News from Oakwood Court

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Three colleagues shortlisted for West Sussex care awards

We are incredibly excited to announce that three colleagues from Oakwood Court care home in Haywards Heath have been shortlisted for the West Sussex Partners in Care awards. Jess James, Angela Kirb...

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Variety of activities planned for Dementia Action Week 2024

Sussex Housing & Care are supporting Dementia Action week across our dementia friendly care homes in Haywards Heath, Crowborough and Battle. The week runs from 13 to 19 May 2024 and we have a v...

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