Oakwood Court, Haywards Heath
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We love being close to the popular town of Haywards Heath and you’ll find Oakwood Court care home is one of the most homely and friendly around. Our community is vibrant – a place that welcomes people with open arms like a big family.
Our home is a happy place to be. Our array of activities means we can brighten everyone’s lives, whether it’s getting stuck into something new or enjoying a favourite hobby, we have something for everyone and we aim to make the sun shine every day.
We are welcoming new residents so please get in touch for more information and to register your interest. Make us your new home.
Oakwood Court, Amberley Close, Haywards Heath, West Sussex RH16 4BG
A tour of Oakwood Court
What is it like to live in one of our care homes?
About Oakwood Court
We are home to 35 people and give residential care, and we are dementia friendly.
Our dedicated team of friendly carers are on hand 24 hours a day and we love getting to know our individual residents so we can make sure they have all the care they need to enjoy their stay.
Residents can relax in our comfortable lounge, keep busy in our activities room or get back to nature in our beautiful mature gardens. With their very own single or double bedroom with en-suite, the choice is theirs.
Yes, we are pet friendly and very proud to have a gold award from the RSPCA! We’re also chuffed to have a 5* food hygiene certificate.
Let the sun shine every day. Make us your new home. Contact us today.
Our worry-free promise to you
We know that choosing a care home is often a big decision. We want to give you peace-of-mind and share with you, everything we’re doing to keep our residents, care team and visitors safe and living a bright life.
I'm so happy with Mum living here at Oakwood Court. She's been here for 2 years and I looked at 5 other homes before here. The atmosphere is excellent and they look after mum well. Overall the care and the staff are very good and I've already recommended Oakwood Court to friends. (Pat)
My mother lived at Oakwood Court for 2 1/2 years, during which time she was very well looked after and felt happy and safe in a comfortable and secure environment. The staff were always friendly and caring and always available when the need arose. Family and friends dined with her at the home and were made very welcome and enjoyed good food." (Janet)
Our CQC response
One of our core values is to be open and honest, so we have created this summary action plan to share with residents and their families and friends. In this action plan you can read what the CQC told us and what our responses are to each area.
CQC Action plan Oakwood Court updated January 2020.pdf [pdf] 3MB
CQC update 2021
The last CQC inspection at Oakwood Court was over two years ago. We are currently waiting to be re-inspected however the pandemic has limited CQC visits and our re-inspection is a year over due. We are looking forward to welcoming the CQC inspectors soon to show them our improvements and bring Oakwood Court to the same rating as our two other homes in Crowborough and Battle.
We encourage you to see Oakwood Court for yourself, meet our happy residents and friendly care team.
Fresh home cooked food
We know that meal times bring sunshine and are an important part of the day. We take great pride in offering a seasonal daily menu which has a selection of delicious, nutritionally balanced meals.
Residents can take their pick and choose on the day what they fancy from the menu. Our trained chefs cook scrumptious dishes on site in our 5* hygiene rated kitchen, using fresh ingredients.
If there are dietary requirements or personal preferences, that’s no problem! Residents can top themselves up throughout the day with tea, coffee, juice, homemade cake, biscuits and fruit. There’s not much that beats settling down with a nice cup of tea and homemade cake whilst chatting with friends in an afternoon.
Residents have their say and join regular meetings with our Chef Manager to give feedback on dishes and share suggestions for the menu. Here’s what some residents had to say:
“Full marks to the kitchen for getting to know people’s likes and dislikes!”
“My breakfast here is perfect, it’s exactly what I like.”
“I have a small appetite and have a small plate, but sometimes there’s not enough space so I’d like a small portion on a bigger plate please.”
Here's a sample menu:
Selection of cereals or porridge, mixed fruits, toast and tea, coffee, hot chocolate.
Roast beef and yorkshire pudding
Roasted vegetable tart
Pear tart tatin
Chocolate organde cheesecake
Ham and cheese croissant
Homemade carrot and corriander soup
If you or your loved one decide to make a permanent move into one of our care homes you will have your own room. We encourage residents to personalise their room with their own belongings so they can create a homely feel and make it their own.
For example, you can bring your own bed, furniture, chairs, pictures and television. The majority of our rooms are en-suite and we also have a few double rooms which can accommodate two people.
Each room has a telephone connection so residents can have their own landline number and wi-fi. We also have guest wi-fi access throughout our care homes. Every room has a television aerial and an emergency call system in the bedroom and bathroom. We also offer residents a pendant to wear which is linked to the call system.
We're better together
We have a ‘Better Together’ programme.
Engaging and involving our residents is important to us. We constantly seek ideas, feedback and suggestions from our residents and their family in order to continuiously improve our service. Here are some of the ways we gain feedback:
Resident meeting - Residents meet regularly with our care home manager, they share feedback, staff updates and plan events.
Catering meeting - Our Chef Manager arranges catering meetings so you can give feedback about our dishes and recipes, and make suggestions for the menu.
Resident satisfaction survey - Every year we formally ask residents for their feedback in a questionnaire. This is anonymous feedback about all areas of our service.
Relative satisfaction survey - It’s important that your relatives or close friends have the opportunity to share their feedback too so we share a questionnaire with them every year.
We are pet friendly
We are very proud to have received a platinum award from the RSPCA for our pet friendly policy and we embrace the difference pets can make to our residents.
We are in our fifth consecutive year of winning a Housing Footprints award. This accolade shows that the RSPCA recognise our approach to promoting responsible pet ownership and how we acknowledge the positive difference animals can make to our residents. We have 109 pets living among our 800 residents, the majority of which live with residents who occupy our rented sheltered housing and leasehold properties.
Pets are welcome to live with residents in our care homes, but we will need to firstly complete a risk assessment to make sure our care home is an appropriate home for the animal, and that the owner is able to look after their pet, for example, they are able to feed, groom and, if required, exercise it.
We have pet policy which is available for you to read.Pet Policy v3 2021[pdf] 270KB
"I had just lost my husband when I needed to move home so it was really important for me to find a housing association that was dog friendly so I could bring Lizzie, my west highland terrier, with me. I couldn’t bear to lose another member of my family.
Having Lizzie gives me a purpose to life, I go out walking with her everyday which helps me to keep physically and mentally fit. It means I have something in common with other residents and we have a good chat. Sussex Housing & Care’s pet policy is clear and I know my responsibilities as a pet owner.”
Resident from Nevill Court, Crowborough.
We are not for profit
This means that any surplus in income is invested back into our properties to improve the quality of life of our residents.
The big smiles on everyone's faces and the buzz of being together at our summer event last Friday was priceless! We welcomed family and friends to Oakwood Court care home in Haywards ...
Supporting the professional development of our staff is important to us and we’re delighted when colleagues take on new roles to further their career. The last year has been an exciting one f...