• Our mission is to support you to live your later life to the full.

We give you an assured tenancy so you have peace of mind and security. 

Our schemes have a strong sense of community and residents enjoy a variety of hobbies and interests whilst living independently.

Your tenancy agreement

Your tenancy agreement is the legal contract between you and Sussex Housing & Care.

It provides information about your responsibilities as a resident and ours as a landlord, including living in your home, repairs, maintenance and access, respecting others and your rights as a tenant.

Your scheme manager will issue the tenancy agreement at the sign-up meeting and is able to answer any questions or queries you may have about its content.

Here is a sample tenancy agreement: 
Assured Tenancy Agreement SAMPLE.pdf[pdf] 531KB


April 2024 Rent Review - Frequently Asked Questions 

  • What will I need to do when I get my letter?  

Please read your letter carefully.  It contains information you’ll need to be aware of.  If you don’t understand any part of the letter or have any questions you think aren’t answered in the letter, check to see if there’s an answer below.  If there isn’t an answer, then please contact your Scheme Manager in the first instance.  You can also contact your Housing Officer on 01323 875240 or email us at office@sussexhousing.org.uk.   

  • How do you decide what to increase my rent by?  

We follow rules set by the government to calculate any changes to the rent for our residents.  Usually, the rent review is based on the Consumer Price Index (CPI) for September plus 1%.  CPI measures inflation by looking at changes in the prices of goods.  This year the rent increase will be 7.7%.  If you claim benefits such as Housing Benefit and Universal Credit to help to pay your rent, the good news is that these will increase in line with inflation from April onwards.  The government has also announced that pensions will increase by 8.5%.  

  • When will my rent and service charges increase from?  

For most of our tenants their rents will change with effect from Monday 1 April 2024.  We do have some tenants on older tenancies whose review dates take effect at another time of the year depending on when their tenancy started.  

  • When should I receive my rent notification letter? 

If your rent is due to increase in April, then you should receive your letter by the end of February.  There are some tenants whose rents increase at another time of the year, and in these cases, you will receive your letter at least a month prior to the change taking effect.  

  • Why are we increasing our rents?  

As a not-for-profit organisation, all of the money we make is invested back into our homes and services.  We’ve seen costs rise, such as the costs of materials, energy and services from our suppliers - so we need to increase rents to enable us to continue to deliver a full range of services and support to you.  It’s worth remembering that the welfare benefits system is designed to assist some residents with housing costs.  If you’re currently receiving Universal Credit or Housing Benefit, your benefits will be adjusted accordingly (see FAQ further down).  If you don’t currently claim and feel you will not be able to pay your rent, you should look into claiming. 

  • What support is available? 

If you are worried about paying your rent, services charges and the cost of living then we’re here to support you.  In the first instance speak to your Scheme Manager and/or our Housing Officer.  They may be able to assist with access to welfare benefits and/or signposting you to other agencies who may be able to provide help and support such as Citizens Advice.   

  • How have the service charges been calculated?  

Your service charges are what’s referred to as Fixed Service Charges.  This means if we have underestimated the cost of a service you will not be required to find any additional contributions.  A breakdown of each service and charge is provided in the letter we’ve sent you.  

  • I claim housing benefit.  Do I need to contact the Housing Benefits office? 

It is important that you notify your local housing benefit department without delay of these changes when you receive your letter.  You should then receive a letter from your Housing Benefits office confirming your entitlement from April 2024.  If you haven’t received this letter by the end of March, then please let your Scheme Manager know.  

  • I’m claiming Universal Credit. Do I need to tell the Department of Work and Pensions (DWP) my rent has changed?  

If you receive Universal Credit and the housing costs element directly, please enter your new rent and applicable service charges in the ‘confirm your housing costs’ section in your Universal Credit journal on the date your new charges take effect from.  Do not use the ‘change of circumstances’ section to report an annual rent change.  If the housing cost element of your claim comes directly to us, or you are not sure, please contact your Housing Officer on 01323 875240 or at office@sussexhousing.org.uk and they will be able to do this for you. 

  • How can I check if I’m entitled to claim benefit support, to help pay my rent? 

If you're working or unemployed, sick or disabled, you could be eligible to claim some benefits to help pay your rent. Please contact your Scheme Manager if you are not currently on benefits but think you may be entitled to claim something.  

  • I pay my rent by direct debit.  Will it automatically change to reflect the increase?

If you pay by direct debit, we will automatically recalculate the amount you pay from April 2024 (or your review date if it is a different date) and notify you in writing separately.  The amount you pay will be adjusted to take any delay into account.  If you receive any Housing Benefit, the direct debit will be adjusted after we have received notification from them of your new award.  

  • I pay by another means not by direct debit.  Will my payments automatically change?  

If you pay monthly by standing order you must ask your bank to change your payment amounts from April 2024 (or your review date if different).  To calculate your monthly payments, divide your weekly figure by 7 (days), multiply by 365 (days in the year) and then divide by 12 (months in the year).  If you are not sure how much you should be paying, please contact your Scheme Manager or your Housing Officer on 01323 875240 or email us at office@sussexhousing.org.uk.   

  • I am not happy, and I want to complain, what do I need to do?  

If you are solely complaining that you are unhappy with the percentage of your rent increase this would not be considered as a complaint as we have followed the rules set by the government in line with the rent standard.  If you have a complaint about any other aspect of the Rent Review process, then please contact your Scheme Manager in the first instance to see if they are able to answer and resolve the matter.  If they are not and you wish to make a formal complaint then please either contact us at complaints@sussexhousing.org.uk or on 01323 875240 or click here for more information about making a complaint.  

What if I want to move?

hand holding keys with front door in the background If you’re looking to move home there are a number of options available to you, including for example:

  • Internal transfer – transferring to another of our properties for medical, mobility or to be closer to immediate family. This is subject to meeting an eligibility criteria and certain conditions including your conduct and rent history;
  • Mutual exchange – this is when you swap tenancies with our permission, here is our mutual exchange policy - Mutual Exchange Policy v2 2021[pdf] 315KB. You would need to find another Sussex Housing & Care resident who is happy to swap properties with you and we can then support your move. You can also mutally exchange with residents living in other social properties. To do this please register your property on the home swapper website;
  • Registering with your local authority;
  • Private rented sector; and
  • Care home

If you are thinking about moving, our scheme manager will be happy to share with you more detail about these options.


How can I add or remove a joint tenant?

We expect you to always keep us up to date with who’s living in your home. Informing us that a person has moved in or moved out of the property does not mean they have been added or removed from the tenancy agreement.

Adding a joint tenant

If you hold a sole tenancy with us and live in a property suitable for more than one person, in most cases a joint tenant can be added if you’ve not breached your tenancy, are not in rent arrears and the new tenant: 

  • Is the husband, wife or civil partner of the current tenant
  • Is the cohabitee of the current tenant and has lived at the property with the current tenant for at least 12 months
  •  Agrees to take on the rights and responsibilities of the new tenancy.

You'll both need to sign a new tenancy agreement, saying you accept the new terms.

Removing a Joint Tenant

If you hold a joint tenancy with us and want to change this to a sole tenancy, both tenants must agree to the change. You'll also need to meet the following conditions:

  • Both joint tenants give their written consent by signing a document
  • The sole tenant agrees to take over the rights and responsibilities of the existing tenancy
  • There are no rent arrears on the tenancy
  • There are no breaches of the tenancy.

How can I end my tenancy?

If you want to end your tenancy you must give a minimum of one month or four weeks written notice (depending on your tenancy type).

Please complete an end of tenancy form: End of Tenancy Notice Form[docx] 204KB

  • We'll write back to you to confirm the date the tenancy will end.
  • We'll visit you to inspect your property before the tenancy ends.
  • You must pay your rent up to the date your tenancy ends, even if you move out before then.
  • You must pay off any rent arrears or rechargeable repairs in full.
  • You must return your keys to the scheme manager before 12 midday on the day your tenancy ends. If you do not, we will continue to charge you the full rent.

You're responsible for clearing your home, removing any rubbish and leaving the home in a reasonably decorated and clean condition.

You mustn't remove any fixtures or fittings. We'll expect you to restore any original fixtures and fittings that you have removed without our permission.

If we have to remove rubbish or carry out repairs or replacements, we'll charge you the cost. You must also remove all your belongings from your home. If you don't, we'll charge you for clearing them.

What happens if a resident dies?

We acknowledge that this can be a difficult and upsetting time for family members and we will assist in making this process as simple as possible.

Here are some first steps to take:

  • Let us know when the resident died and provide the scheme manager with a copy of the death certificate.
  • If the person was a sole tenant, complete an End of Tenancy form and give this to the scheme manager: End of Tenancy Notice Form[docx] 204KB

Things you need to know

  • Rent is payable until the representative of the resident legally ends the tenancy.
  • Housing Benefit stops on the date of death.
  • All belongings and furniture must be cleared and the property should be left in a reasonably decorated and clean condition.
  • You'll need to cancel the gas and electric supply.
  •  All keys should be handed in to the scheme manager by 12 midday on the day the tenancy ends.

In certain circumstances the tenancy can be passed to a family member if that family member was living with the deceased at the time. Contact your scheme manager to find out whether this would apply in your circumstances.

Reducing condensation in your home

Reducing condensation in your home

Understanding condensation

Most people’s homes will get condensation, a type of dampness, at some time — usually when a lot of moisture and steam is being produced. This can happen especially during cooking, bathing or during the colder winter months.

Condensation happens when damp air comes into contact with a cold surface and it condenses back to water.

Some condensation in any home is normal and unavoidable, especially in kitchens and bathrooms. If left untreated, however, condensation can lead to mould growth and cause damage to our homes and belongings.

a condensated window

Condensation and damp - what's the difference?
Condensation is caused by warm, moist air coming into contact with cold surfaces, such as windows and walls. High levels of condensation can lead to mildew and mould growth, especially in the winter. Penetrating damp, which is much less common, is caused by moisture entering the home from an external source, such as leaking plumbing or moisture from the ground.

Small amount of mould on the bottom of a white window frame
How to reduce condensation

While damp is an issue that requires further investigation, there are some ways we can all reduce the impact of condensation in our homes:

Reduce moisture:

  • Cooking: When cooking, keep lids on saucepans and close kitchen doors to stop steam from escaping.
  • Bathing: When taking a bath or a shower, keep the bathroom door closed and wipe down wet surfaces after use.
  • Windows: Open windows, use window trickle vents and extractor fans to help damp air escape.
  • Laundry: During the winter, we may be more likely to dry wet clothes inside and on radiators. Unfortunately, this can put moisture back into the air. If possible, hang washing outside to dry. If this is not possible, keeping a window open will help moisture escape.
  • Heating: We understand that keeping the heating on is not always possible, especially with the current cost of energy. However, maintaining a low temperature of at least 15°c can help reduce condensation in our homes.
  • Air circulation: A lack of ventilation can cause dampness and a musty smell in our homes. We can help air to circulate by keeping furniture away from walls, not blocking radiators or overfilling wardrobes and cupboards. Opening the windows for ten minutes each morning is also great to let in some fresh air. While it may be chilly, the fresh air will take less energy to heat up than the damp air in our homes.

Treating mildew or mould in your home

You can clean and treat small areas of mildew or mould safely yourself. Use hot soapy water with detergent, or specialist cleaning solutions (available from most supermarkets). Wearing rubber gloves, put a rag or a disposable cloth in the solution and carefully wipe away the mould. Safely dispose of the cloth and use a dry cloth to remove any moisture from the area.

Lady wearing yellow rubber gloves wiping mould from wall with green sponge

We want to help 

We understand condensation, damp and mould can be concerning, so we take these issues seriously. If you are worried that there is a damp or mould issue in your property, please tell us about it by reporting the issue to the scheme manager so we can help.

Here is a handy information leaflet about reducing condensation in your home:  Reducing condensation in your home leaflet [pdf] 4MB

Dealing with Anti-Social Behaviour

We are able to support residents who may be experiencing Anti-Social Behaviour (ASB).  We believe every resident has the right to live without the fear of ASB, nuisance and harassment and take reports of these very seriously.

What is ASB?

"Conduct that has caused, or is likely to cause, harassment, alarm or distress to any person, conduct capable of causing nuisance or annoyance to a person in relation to that person’s occupation of residential premises, or conduct capable of causing housing related nuisance or annoyance to any person."

Examples of ASB may include, but are not limited to:

  • Arson
  • Assault and threats of violence
  • Criminal activities
  • Noise which is a statutory nuisance
  • Sexual offences
  • Verbal abuse/harassment/intimidation
  • Use of weapons
  • Cuckooing (which is coercive takeover of the home of a vulnerable tenant)

Some examples of what is not ASB may include, but is not limited to:

  • Children playing
  • Cooking smells
  • DIY noise and day to day noise (such as walking about, closing doors, washing machine)
  • Pet fouling
  • Lifestyle clashes
  • Parking issues
  • One-off parties or gatherings

This does not necessarily mean we are not able to help, but it may not be classified as ASB.

How do I report ASB?

Anyone can report ASB to us. Before doing so if the ASB relates to noise nuisance, try talking to the person concerned. In many cases, they may not be aware that their behaviour is causing a nuisance and a polite discussion can often resolve the matter.

If you do not feel comfortable approaching the person(s) in this way then please contact us - there are a number of ways you can do this:

When you make a report you will be asked to provide certain information about the ASB so we can find out more about it and agree if and how we plan to deal with the issue.

What to do in an emergency?

If an incident is serious or life threatening you must call 999 immediately and speak to the emergency services. If you have reported a matter to the police, either via 999 or the non-emergency 101 number it is important that you let us know and provide us with the reference number and the names of any police officers you have spoken to.

In many cases we will need to work in partnership with others to tackle the ASB as they may have the expertise and powers to help resolve the matter. We work with the police, local authorities (such as the environmental health department), mediation services, social services and voluntary organisations.

Anti-Social Behaviour resident guide
A resident help guide to Anti-Social Behaviour can be downloaded here - Anti-Social Behaviour Resident Guide v1 2022 [pdf] 203KB

Comments, compliments & complaints

Hearing your feedback is important to us and helps us to improve our service. Here is a guide to making a complaint, compliment or comment. 

Your guide to making a complaint, compliment or comment.pdf [pdf] 221KB

For more detailed information please see our Complaints and comments policy:  Handling complaints, compliments and comments in sheltered, ILA and leasehold Policy v4 2022 [pdf] 302KB

Useful websites for tenants

Here are some links to a variety of websites for useful information and advice to support you to live later life to the full.