Your tenancy agreement is the legal contract between you and Sussex Housing & Care.
It provides information about your responsibilities as a resident and ours as a landlord, including living in your home, repairs, maintenance and access, respecting others and your rights as a tenant.
Your scheme manager will issue the tenancy agreement at the sign-up meeting and is able to answer any questions or queries you may have about its content.
Here is a sample tenancy agreement:
Assured Tenancy Agreement SAMPLE.pdf[pdf] 531KB
If you’re looking to move home there are a number of options available to you, including for example:
If you are thinking about moving, our scheme manager will be happy to share with you more detail about these options.
We expect you to always keep us up to date with who’s living in your home. Informing us that a person has moved in or moved out of the property does not mean they have been added or removed from the tenancy agreement.
Adding a joint tenant
If you hold a sole tenancy with us and live in a property suitable for more than one person, in most cases a joint tenant can be added if you’ve not breached your tenancy, are not in rent arrears and the new tenant:
You'll both need to sign a new tenancy agreement, saying you accept the new terms.
Removing a Joint Tenant
If you hold a joint tenancy with us and want to change this to a sole tenancy, both tenants must agree to the change. You'll also need to meet the following conditions:
If you want to end your tenancy you must give a minimum of one month or four weeks written notice (depending on your tenancy type).
Please complete an end of tenancy form: End of Tenancy Notice Form[docx] 204KB
You're responsible for clearing your home, removing any rubbish and leaving the home in a reasonably decorated and clean condition.
You mustn't remove any fixtures or fittings. We'll expect you to restore any original fixtures and fittings that you have removed without our permission.
If we have to remove rubbish or carry out repairs or replacements, we'll charge you the cost. You must also remove all your belongings from your home. If you don't, we'll charge you for clearing them.
We acknowledge that this can be a difficult and upsetting time for family members and we will assist in making this process as simple as possible.
Here are some first steps to take:
Things you need to know
In certain circumstances the tenancy can be passed to a family member if that family member was living with the deceased at the time. Contact your scheme manager to find out whether this would apply in your circumstances.
Most people’s homes will get condensation, a type of dampness, at some time — usually when a lot of moisture and steam is being produced. This can happen especially during cooking, bathing or during the colder winter months.
Condensation happens when damp air comes into contact with a cold surface and it condenses back to water.
Some condensation in any home is normal and unavoidable, especially in kitchens and bathrooms. If left untreated, however, condensation can lead to mould growth and cause damage to our homes and belongings.
Condensation and damp - what's the difference?
Condensation is caused by warm, moist air coming into contact with cold surfaces, such as windows and walls. High levels of condensation can lead to mildew and mould growth, especially in the winter. Penetrating damp, which is much less common, is caused by moisture entering the home from an external source, such as leaking plumbing or moisture from the ground.
How to reduce condensation
While damp is an issue that requires further investigation, there are some ways we can all reduce the impact of condensation in our homes:
Treating mildew or mould in your home
You can clean and treat small areas of mildew or mould safely yourself. Use hot soapy water with detergent, or specialist cleaning solutions (available from most supermarkets). Wearing rubber gloves, put a rag or a disposable cloth in the solution and carefully wipe away the mould. Safely dispose of the cloth and use a dry cloth to remove any moisture from the area.
We want to help
We understand condensation, damp and mould can be concerning, so we take these issues seriously. If you are worried that there is a damp or mould issue in your property, please tell us about it by reporting the issue to the scheme manager so we can help.
Here is a handy information leaflet about reducing condensation in your home: Reducing condensation in your home leaflet [pdf] 4MB
We are able to support residents who may be experiencing Anti-Social Behaviour (ASB). We believe every resident has the right to live without the fear of ASB, nuisance and harassment and take reports of these very seriously.
What is ASB?
"Conduct that has caused, or is likely to cause, harassment, alarm or distress to any person, conduct capable of causing nuisance or annoyance to a person in relation to that person’s occupation of residential premises, or conduct capable of causing housing related nuisance or annoyance to any person."
Examples of ASB may include, but are not limited to:
Some examples of what is not ASB may include, but is not limited to:
This does not necessarily mean we are not able to help, but it may not be classified as ASB.
How do I report ASB?
Anyone can report ASB to us. Before doing so if the ASB relates to noise nuisance, try talking to the person concerned. In many cases, they may not be aware that their behaviour is causing a nuisance and a polite discussion can often resolve the matter.
If you do not feel comfortable approaching the person(s) in this way then please contact us - there are a number of ways you can do this:
When you make a report you will be asked to provide certain information about the ASB so we can find out more about it and agree if and how we plan to deal with the issue.
What to do in an emergency?
If an incident is serious or life threatening you must call 999 immediately and speak to the emergency services. If you have reported a matter to the police, either via 999 or the non-emergency 101 number it is important that you let us know and provide us with the reference number and the names of any police officers you have spoken to.
In many cases we will need to work in partnership with others to tackle the ASB as they may have the expertise and powers to help resolve the matter. We work with the police, local authorities (such as the environmental health department), mediation services, social services and voluntary organisations.
Anti-Social Behaviour resident guide
A resident help guide to Anti-Social Behaviour can be downloaded here - Anti-Social Behaviour Resident Guide v1 2022 [pdf] 203KB
Hearing your feedback is important to us and helps us to improve our service. Here is a guide to making a complaint, compliment or comment.
For more detailed information please see our Complaints and comments policy: Handling complaints, compliments and comments in sheltered, ILA and leasehold Policy v4 2022 [pdf] 302KB
Here are some links to a variety of websites for useful information and advice to support you to live later life to the full.