Woodlands care home, Crowborough
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We love being in beautiful Crowborough and you’ll find Woodlands care home is one of the most homely and friendly around. Our community is vibrant – a place that welcomes people with open arms like a big family.
Our home is a happy place to be. Our array of activities means we can brighten everyone’s lives, whether it’s getting stuck into something new or enjoying a favourite hobby, we have something for everyone and we aim to make the sun shine every day.
We are welcoming new residents so please get in touch for more information and to register your interest. All our staff and residents have been vaccinated. Make us your new home.
Woodlands care home, Beacon Road, Crowborough TN6 1UD.
Our worry-free promise to you
We know that choosing a care home is often a big decision. We want to give you peace-of-mind and share with you, everything we’re doing to keep our residents, care team and visitors safe and living a bright life.
We are home to 40 people and give residential care, and we are dementia friendly.
Our dedicated team of friendly carers are on hand 24 hours a day and we love getting to know our individual residents so we can make sure they have all the care they need to enjoy their stay.
Residents can relax in our comfortable lounge, keep busy in our activities room or get back to nature in our beautiful mature gardens. With their very own single or double bedroom with en-suite, the choice is theirs.
Yes, we are pet friendly and very proud to have a gold award from the RSPCA! We’re also chuffed to have a 5* food hygiene certificate.
We’re also chuffed to have a ‘good’ rating from the CQC as well as a 5* food hygiene certificate. We have been reviewed by Health Watch East Sussex and have the pleasure of sharing the report with you: Health Watch East Sussex Woodlands report 2017.pdf [pdf] 257KB
Supporting the professional development of our staff is important to us and we’re delighted when colleagues take on new roles to further their career. The last year has been an exciting one f...
Did you know we are a dementia friendly organisation? This means we strive to support people to live well with dementia. Today is the first day of Alzheimers Awareness Month so we thought we'd ...
Keeping our care homes safe
Here is a list of frequently asked questions to help people looking for a care home at this current time.
We keep up to date with Government guidance and making sure our residents and staff are safe is our top priority.
1. Are Sussex Housing & Care’s care homes accepting new residents?
Yes, we are welcoming new residents to our care homes. Please get in touch to register your interest.
2. Can I have a tour of the care home?
We know that you will want to see our care home for yourself and we can offer an in – home viewing or a virtual tour so that you can get to know us better. Although we still have to have some restrictions in place, our care home manager or deputy manager will be happy to welcome you and answer any questions that you have.
3. Are family and friends able to visit residents?
We welcome friends and family to visit their loved one. Every care home resident is able to have pre-booked visits with visitors (two visitors at any one time), indoors or outside for 45 minutes per visit. They will be able to visit inside the care home provided they take a lateral flow covid test, wear appropriate personal protective equipment (PPE) and follow all other infection control measures during visits.
4. Will the person moving into the care home need to show a negative test result for covid-19?
Yes. Ideally the new resident would have been tested and received a negative result before moving in. The new resident will be tested on the morning of their arrival to the care home, and we will ask them to confirm they do not show any symptoms of Covid-19.
5. Will the person moving into the care home have to isolate upon arrival?
New residents moving to our care homes from the community will not need to isolate if they meet certain requirements, instead they can enjoy meeting other residents and being in our communal spaces from day one. Please click here to visit the government website for more information about requirements and admissions to care homes.
6. If a new resident is required to isolate, what service will they receive during social isolation?
The new resident will receive our full care service. They will have all their meals and refreshments in their room and personalised care 24 hours a day from our dedicated care team. Their laundry will be taken care of and they will benefit from one to one activities with our care assitants or activity co-ordinators. It's a great opportunity to get to know each other and enjoy a variety of activities together.
7. How is Sussex Housing & Care keeping residents and staff safe?
Our care team wear PPE recommended by the Government. This includes a face mask at all times, and a disposable apron and gloves whilst they deliver personal care or food and refreshments. We also have face visors available. Our team are trained in infection control and to be observant of any changes in the resident’s well-being. All residents have their temperature checked twice a day and we conduct a Covid-19 test for all staff and residents every month.
We have substantial quantities of PPE which is regularly monitored by our PPE champion.
8. How are residents being mentally and physically stimulated?
Our dedicated in-house activity co-ordinators continue to deliver our sunny moments club programme. Every day there are activities in the morning and afternoon. These are tailored to our residents’ likes and interests and can range from for example; scrabble and quizzes to gentle exercise and arts and crafts and gardening. See below for more information about our sunny moments club.
We continue to welcome external entertainers to our care homes who perform at a safe distance on the patio or in the garden or even virtually through the internet. Residents enjoy dancers, singers and musicians – just to name a few.
All four care homes have beautiful gardens and outside space which residents continue to regularly explore. From an ice cream on the sunny patio to a gentle stroll to admire Mother Nature, our residents really do benefit from the fresh air and scenery.
9. Can residents receive post and gifts?
Yes. We welcome friends and family to continue to send post, donations and gifts to residents in our care homes. Some of our residents have recently celebrated birthdays and have enjoyed receiving gifts in line with the Government guidance (gifts that can be sanitised). Click here for Government guidance.
10. How can residents keep in touch with loved ones outside of the care home?
We understand how important it is for residents to keep in touch with friends and family. In addition to being able to visit safely (see question 3), we are making good use of technology. For example, we have a mobile phone and tablets in each care home for residents to use to chat or video call, and we support residents who are unable to independently use these devices.
We have a private family and friend’s Facebook group for each care home. Here we post photos and videos of daily activities and share updates. Feedback from families about these groups has been very positive and they have enjoyed seeing what residents get up to.
11. How do you monitor who accesses the building?
We have a door entry system at all of our care homes, this means that staff speak to anyone before they enter the building. Visitors should always sign in and residents have an in/out board to use. The doors are opened using a door release code and the nurse call system will alert staff when any other external door has been opened. We encourage our residents to live independently and have access to our lovely gardens, however, we monitor this access to make sure it is appriopriate.
12. How do you safeguard residents?
All of our employees complete a safeguarding training course to make sure our residents, who can be vunerable, are treated with respect and not abused or neglected. We are regulated by the Care Quality Commission and work closely with our local partners. All of our care home employees have manditory training and a DBS check when they start employment with us.
13. What health and safety checks do you complete?
We carry out regular health and safety checks in our care homes to make sure our property is safe, risks are reduced and our equipment is in good working order.
Fire safety checks include for example:
- Weekly fire alarm testing.
- Monthly checks of; fire extingushers, fire doors, electrical items and cleaning smoke detectors and completing a fire drill.
- Quarterly fire risk assessments and fire risk audits are carried out.
- Every year we have our electircal equipment PAT tested.
Health and safety checks include for example:
- Visual inspections.
- Hoist and sling inspections.
- Hot water temperature testing.
- Internal and external environmental checks.
- Condition of garden furniture assessments.
- Legionella tests.
- Emergency lighting and nurse call system.
- Checking first aid boxes, window restrictors and wheelchairs.
About the team
"I enjoy working at Woodlands and improving our residents’ quality of life and giving them a positive stay here.
I am qualified and have a wealth of experience in the care sector.
Woodlands has a very homely and friendly atmosphere, together we're one community."
Lee Hares, Care Home Manager
At Woodlands we have a range of roles including; a deputy manager, administrator, senior care assistants, care assistants, chef manager, cook, kitchen assistant, domestic, laundry assistant, handy man and activities co-ordinator. All of our employees receive mandatory training, regular one to one supervision meetings and have DBS checks.
Residents receive care 24 hours a day and our teams are supported by our 24 hour call bell system and associated assisted technology that is in place throughout the home.
Our care home fees are based on the care needs of each resident and their choice of room within our home. Room types are based on the room size, outlook and facilities. The level of care each resident receives depends on an assessment of their individual care needs to establish their level of dependency. You’re welcome to bring your own furniture to personalise your room and make it feel like home.
Please click on this link to see the prices. Woodlands prices 2021-2022.pdf[pdf] 292KB
The following items and services are included in and covered by your weekly fees:
• The costs of your personal care
• Electricity (lighting and heating)
• Food and non-alcoholic drink, including snacks
• Housekeeping and laundry (except items that need dry cleaning)
• Television license
• Wifi for you and your visitors
• Daily activities
The following extra items and services are not covered by the weekly fees, although we are happy to arrange them for you at an extra cost:
• Professional hairdressing
• Personal copies of newspapers or magazines
• Personal purchases such as stationery, sweets, alcohol, particular snacks, soaps and toiletries
• Clothing, shoes and slippers
• Dry cleaning
• Private telephone line
If you have any questions about paying for care, our friendly care home manager would be happy to answer your questions.
Paying for care
Our prices are based on your individual care needs and your choice of room within our home.
Assess your situation
Some people have the resources to pay for their care in full and others make means tested contributions. There are national limits that determine eligibility for funding assistance which are set by the government and are subject to change, so we advise you to check current figures when choosing a care home.
Paying for care yourself
If you are paying for your own care then you can contact our care home directly to arrange a viewing and request a room. We will do a care needs assessment to make sure we are able to meet your care needs. We advise that you thoroughly read through the contract before signing and make sure you are clear about what you are paying for.
You will need to have a financial assessment before moving in. The purpose of this assessment is to identify the length of time that you might be able to meet our fees. It will also assess whether you are likely to require top up funding from the Local Authority. We require all new potential residents to undergo an Independent Financial Assessment.
We can give you details of an independent financial advisor that could be used, or you can choose your own providing that your financial report covers our ‘acceptance criteria’. We use ‘Care Advice Service’ and their current cost for a financial assessment is £145 (subject to change) and is refundable after six months. Following the financial assessment, we will be given a red, amber or green score on your ability to pay and we will discuss this score with you.
We require the result of your assessment to be green for you to move in as a permanent resident. We would not ordinarily accept a self-funding resident to move in permanently with a red or amber result.
Does Sussex Housing & Care accept Local Authority (LA) funded residents?
We do accept LA funded residents but only with a top-up fee to cover the difference in cost. A third party can ‘topup’ and contribute to any extra cost and they will need to have a financial assessment (see overleaf) to identify whether they can meet the fees.
Do I have to pay a deposit?
We don’t ask for a deposit but we do ask that residents pay in advance (see ‘how frequently are care home fees due?’ question below).
Can I reserve a room?
If a resident is unable to move in immediately and there is a delay, we are able to reserve an empty room of your choosing. This will be charged at the ‘standard’ rate for the room and the charge will apply for the duration of the time it is being reserved. This charge is non-refundable.
How frequently are care home fees due?
For permanent residents, the payment of the monthly charge by direct debit is due in advance on the first day of each month, or the nearest following day if the first day of the month falls on a bank holiday or weekend. For respite residents it is a week in advance.
What happens if a resident becomes eligible for state funding during their stay?
We expect the resident or a third party to pay the difference between what the local authority pay and our fees, if not they will have to leave the home. If we have a more affordable room which is empty we can give the resident the option to move into the cheaper room. Before moving in we ask for the resident to have a third party top up guarantor in case a resident is no longer able to pay the fee.
How can self-funded residents have their fees changed during their stay?
There is an annual fee increase based on a formula which uses CPI and wages increases. This is calculated at a maximum of 2% plus 65% of wages increase plus 35% of CPI.
Activities - Sunny moments club
Making memories and creating special sunny moments is something we love to do.
We are passionate about creating moments with our residents that will brighten their day – we call this our sunny moments club.
We spend time getting to know each individual and create an ever-changing programme full of activities and fun things to do, giving them the chance to do what they love best, or explore new experiences or talents. Sunny moments are created with our dedicated activities co-ordinator and can involve individual or group activities, friends, family and the local community.
We arrange everything from crafts, quizzes and armchair aerobics to food tasting, movie afternoons and community choirs – just to name a few. Sometimes sunny moments are those moments we take to relax and reflect. We have quieter times to chat with a friend, share our most vivid memories or perhaps enjoy a stroll around the garden.
Sporting moments are sunny moments – there really is something for everyone. We enjoy cheerleading, ball games, hoopla, indoor golf or simply reminiscing about a favourite sport!
When you wish upon a star
Most of our care homes have a wish tree and it’s a special sunny moment when we make a wish come true. We love it when our residents dream big and we get to see their face light up when their wish is our command.
Here's a sample activities menu for the morning and afternoon:
Monday - Skittles and flower arranging
Tuesday - Tapas tasting and Alive and Active exercise
Wednesday - Live violin performance and arts and crafts
Thursday - Hoopla and pamper parlour
Friday - Bulb planting and quiz time
Saturday - Saturday smoothies and scrabble club
Sunday - sing along and movie and nibbles
“We don’t stop playing because we grow old; we grow old because we stop playing.” George Shaw
Fresh home cooked food
We know that meal times bring sunshine and are an important part of the day. We take great pride in offering a seasonal daily menu which has a selection of delicious, nutritionally balanced meals.
Residents can take their pick and choose on the day what they fancy from the menu. Our trained chefs cook scrumptious dishes on site in our 5* hygiene rated kitchen, using fresh ingredients.
If there are dietary requirements or personal preferences, that’s no problem! Residents can top themselves up throughout the day with tea, coffee, juice, homemade cake, biscuits and fruit. There’s not much that beats settling down with a nice cup of tea and homemade cake whilst chatting with friends in an afternoon.
Residents have their say and join regular meetings with our Chef Manager to give feedback on dishes and share suggestions for the menu. Here’s what some residents had to say:
“Full marks to the kitchen for getting to know people’s likes and dislikes!”
“My breakfast here is perfect, it’s exactly what I like.”
“I have a small appetite and have a small plate, but sometimes there’s not enough space so I’d like a small portion on a bigger plate please.”
Here's a sample menu:
Selection of cereals or porridge, mixed fruits, toast and tea, coffee, hot chocolate.
Roast beef and yorkshire pudding
Roasted vegetable tart
Pear tart tatin
Chocolate organde cheesecake
Ham and cheese croissant
Homemade carrot and corriander soup
If you or your loved one decide to make a permanent move into one of our care homes you will have your own room. We encourage residents to personalise their room with their own belongings so they can create a homely feel and make it their own.
For example, you can bring your own bed, furniture, chairs, pictures and television. The majority of our rooms are en-suite and we also have a few double rooms which can accommodate two people.
Each room has a telephone connection so residents can have their own landline number and wi-fi. We also have guest wi-fi access throughout our care homes. Every room has a television aerial and an emergency call system in the bedroom and bathroom. We also offer residents a pendant to wear which is linked to the call system.
We're better together
We have a ‘Better Together’ programme.
Engaging and involving our residents is important to us. We constantly seek ideas, feedback and suggestions from our residents and their family in order to continuiously improve our service. Here are some of the ways we gain feedback:
Resident meeting - Residents meet regularly with our care home manager, they share feedback, staff updates and plan events.
Catering meeting - Our Chef Manager arranges catering meetings so you can give feedback about our dishes and recipes, and make suggestions for the menu.
Resident satisfaction survey - Every year we formally ask residents for their feedback in a questionnaire. This is anonymous feedback about all areas of our service.
Relative satisfaction survey - It’s important that your relatives or close friends have the opportunity to share their feedback too so we share a questionnaire with them every year.
We are pet friendly
We are very proud to have received a platinum award from the RSPCA for our pet friendly policy and we embrace the difference pets can make to our residents.
We are in our fifth consecutive year of winning a Housing Footprints award. This accolade shows that the RSPCA recognise our approach to promoting responsible pet ownership and how we acknowledge the positive difference animals can make to our residents. We have 109 pets living among our 800 residents, the majority of which live with residents who occupy our rented sheltered housing and leasehold properties.
Pets are welcome to live with residents in our care homes, but we will need to firstly complete a risk assessment to make sure our care home is an appropriate home for the animal, and that the owner is able to look after their pet, for example, they are able to feed, groom and, if required, exercise it.
We have pet policy which is available for you to read.Pet Policy v3 2021[pdf] 270KB
"I had just lost my husband when I needed to move home so it was really important for me to find a housing association that was dog friendly so I could bring Lizzie, my west highland terrier, with me. I couldn’t bear to lose another member of my family.
Having Lizzie gives me a purpose to life, I go out walking with her everyday which helps me to keep physically and mentally fit. It means I have something in common with other residents and we have a good chat. Sussex Housing & Care’s pet policy is clear and I know my responsibilities as a pet owner.”
Resident from Nevill Court, Crowborough.
We are not for profit
We are a not for profit housing association. This means we make a surplus each year which we reinvest back into the organisation in order to continiously improve our properties and the quality of life of our residents. We strive to create brighter living every day.