Visiting a care home | News


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Visiting a care home

We are delighted to be welcoming family and friends to our care homes. 

We recognise that spending quality time with your loved one is important and here at Sussex Housing & Care we do everything we can to make your visits to our care homes in Battle, Haywards Heath and Crowborough as friendly, relaxed and sociable as possible. After all, it’s home to our residents and they will look forward to welcoming you.

What can I do when I visit?

The choice is yours. There are several things you can do whilst spending time with your loved one in our care home. These could include:

  • Having a private chat in their bedroom. 
  • Spending time with them and others in our lounge.
  • Relaxing in our day room or activities room.
  • Taking part in one to one or group activities.
  • Making the most of our outside spaces by enjoying the views from our garden patios or a walk together around the garden.
  • Having coffee or lunch together. Please pre book lunch if you’d like a meal with us.

We also have an array of special events throughout the year from BBQs and garden parties to themed days and entertainment. Keep an eye out for these on our Facebook page or on our website.

We love a party! We also support small private parties such as birthdays, these can be arranged with the team at the care home.

Residents are welcome to go out with their friends and relatives.

What time of day can I visit the care home?

You can visit any time of day as we operate a 24/7 service, although we all respect our residents’ wishes and welcome visitors at times that are convenient and suitable for them. Many visitors enjoy coming in the morning or afternoon and some visit after work in the early evening.

What PPE should I wear when I visit?

We continue to follow government guidance and ask all care home visitors to wear a mask for the duration of their visit unless they are exempt.

It’s important that you please do not come into the home if you have been feeling unwell recently or have had any symptoms of Covid, even if you have tested negative and had your vaccine and boosters.

There is no longer a legal requirement for you undertake a LFD test to visit your relative or friend, but we would recommend that you do take a test before visiting to ensure the safety of the person you are visiting and the staff that are caring for them, as well as yourself.

Are there other places to visit if I don’t want to go into the home?

All of our care homes have dedicated visitor pods outside of the main buildings which you’re welcome to use if you prefer.

Welcoming visitors and the local community to our care homes is important to us because it enables residents to have an enriched and fulfilled daily life and importantly, we’re able to bring a big smile to their face!

resident sitting on sofa with visitor

resident in wheelchair pushed by son, all smart to go to a wedding



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