
The information below shows our performance over quarter one, 1 April 2025 to 30 June 2025.
Average time to relet a home
Target: 22 days
Actual: 20 days
Gross arrears
Target: 2%
Actual: 2%
Overall satisfaction with our repairs service
100% satisfied
Fire risk assessments completed on time
Target: 100%
Actual: 99%
Water safety checks completed on time
Target: 100%
Actual: 100%
Asbestos safety checks completed on time
Target: 100%
Actual: 100%
Lift servicing completed on time
Target: 100%
Actual: 97%
Overall leaseholder satisfaction
70% satisfied
Overall care home satisfaction
85% satisfaction
Repairs completed in time
100% satisfied
Gas safety checks completed on time
100%
Overall tenant satisfaction
85% satisfied
Overall satisfaction with our repairs service
100% satisfied
Well maintained home
87% satisfied
Safe home
88% satisfied
Listens and acts
64% satisfied
Kept informed
77% satisfied
Treated fairly and with respect
92% satisfied
Complaint handling
50% satisfied
Communal areas
79% satisfied
Neighbourhood contribution
65% satisfied
Handling of Anti-Social Behaviour
61% satisfied