Our performance
How are we performing?
We believe in being open and transparent about our performance and how we are doing against our key performance measures.
The information below shows our performance over quarter one, 1 April 2025 to 30 September 2025.
Average time to relet a home
Target: 22 days
Actual: 46 days
Gross arrears
Target: 2%
Actual: 1.3%
Overall satisfaction with our repairs service
87% satisfied
Fire risk assessments completed on time
Target: 100%
Actual: 100%
Water safety checks completed on time
Target: 100%
Actual: 100%
Asbestos safety checks completed on time
Target: 100%
Actual: 100%
Lift servicing completed on time
Target: 100%
Actual: 97%
Overall leaseholder satisfaction
79% satisfied
Overall care home satisfaction
85% satisfaction
Tenant satisfaction measures (TSM) for rented homes
Repairs completed in time
100% satisfied
Gas safety checks completed on time
100%
Overall tenant satisfaction
87% satisfied
Overall satisfaction with our repairs service
87% satisfied
Well maintained home
87% satisfied
Safe home
88% satisfied
Listens and acts
64% satisfied
Kept informed
77% satisfied
Treated fairly and with respect
92% satisfied
Complaint handling
50% satisfied
Communal areas
80% satisfied
Neighbourhood contribution
65% satisfied
Handling of Anti-Social Behaviour
60% satisfied