Policies and publications
Here you will find policy documents, reports and corporate publications. You can also search for these documents in the search box above.
Abandoned home policy - Abandoned Home Policy v1 2018 [pdf] 397KB
Abandoned vehicles policy - Abandoned Vehicles Policy v1 2018 [pdf] 246KB
Allocations policy - Allocations Policy v2 2018[pdf] 432KB
Amenity fund policy - Amenity Fund Policy v2 2018 [pdf] 383KB
Anti-social behaviour policy - Anti-Social Behaviour Policy v2 2019 [pdf] 443KB
Asbestos policy - Asbestos Policy v2 2019[pdf] 464KB
Care home admissions policy - Care Home Admissions Policy v3 2018 [pdf] 320KB
Care home fees arrears and recovery policy - Care home fees arrears and recovery policy v1 2018 [pdf] 493KB
Complaints policy (housing) - Handling complaints, compliments and comments in sheltered, ILA and leasehold Policy v4 2020 [pdf] 384KB
Complaints policy (care homes) - Handling complaints, compliments and comments in care homes Policy v1 2021 [pdf] 496KB
Dementia policy - Dementia Policy 2016 [pdf] 248KB
Dignity and respect policy - Dignity and Respect Policy 2016 [pdf] 228KB
Environmental policy - Environmental Policy 2016 [pdf] 206KB
Equality and diversity policy - Equality and Diversity Policy v1 2018 [pdf] 281KB
Fire safety policy - Fire Safety Policy v2 2019[pdf] 299KB
First aid policy - First Aid Policy 2018 [pdf] 383KB
Gas safety policy - Gas safety Policy v2 2019[pdf] 551KB
Guest room policy - Guest Room Policy v2 2018 [pdf] 328KB
Health and safety policy - Health and Safety Policy v2 2019[pdf] 227KB
Hoarding policy - Hoarding Policy v1 2019 [pdf] 372KB
Lease extension policy - Leasehold extension Policy v2 2018 [pdf] 423KB
Lift policy - Lift Policy v1 2017 [pdf] 224KB
Mobility vehicles policy - Mobility Vehicles Policy v1 2017 [pdf] 525KB
Mutual exchange policy - Mutual Exchange Policy v1 2018 [pdf] 581KB
Pet policy - Pet Policy v2 2018 [pdf] 349KB
Residents wellbeing policy - Residents Wellbeing Policy 2016 [pdf] 231KB
Resident Engagement Expenses Policy - Resident Engagement Expenses Policy v1 2018 [pdf] 337KB
Rent arrears policy - Rent Arrears Policy v4 2018 [pdf] 527KB
Safeguarding policy - Safeguarding Policy v5 2018 [pdf] 732KB
Shareholder policy - Shareholder Policy v1 2019 [pdf] 219KB
Succession, assignment, joint tenancy policy - Succession, assignment, joint tenancy policy v1 2018 [pdf] 413KB
Volunteers policy - Volunteers policy and procedure v1 2018 [pdf] 229KB
Asset Management Strategy - Asset Management Strategy 2020-2025[pdf] 902KB
Business Assurance Strategy - Business Assurance Strategy v1 2018.pdf [pdf] 234KB
Resident Engagement Strategy - Resident engagement strategy 2019-2022[pdf] 354KB
New Outlook - residents magazine
We produce a residents' magazine twice a year. Here's the last edition of New Outlook. New Outlook Winter 2019 [pdf] 2MB
From spring 2020 we switched from producing the New Outlook magazine, to frequent scheme newsletters, to keep residents informed during the pandemic. New Outlook will recommence from Spring 2021.
Value for money
We understand the importance of using money wisely and minimising waste.
We understand that it is your money we spend and we have a responsibility to you to use it carefully and efficiently. We also understand that we cannot stand still, achieving value for money is about always looking at ways to improve, by learning from others and to listening to you, our customers, to deliver the service that you want from the income that we receive.
What does value for money mean?
Getting value for money is part of our everyday lives. We make decisions about how to spend money all the time. When money is tight it is even more important to make your money go further. We use the three E’s as a simple guide to explain value for money:
Economy - value for money is about money and how much something costs.
Efficiency - value for money is about processes and how well we use the money.
Effectiveness - value for money is about satisfaction and asking ourselves did we get what was expected?
Here is an example of how we achieve value for money when doing a repair to one of our properties:
Economy - What is put in, for example labour and materials
Efficiency - The process, for example how the repair was carried out? How quickly? Did we get it right first time
Effectiveness - The results, for example was the customer satisfied with the repair?
We make sure we get value for money by:
- Comparing – We compare or benchmark our costs to similar organisations to make sure they are competitive.
- Staff training - We make sure all staff understand and appreciate the importance of spending your money wisely.
- Monitoring - We keep a check on how we are doing and publicise our findings.
- Maximising our income - We look at areas where we can do this through improving performance. For example, when a home becomes empty we have developed ways to let the property to a new tenant more quickly, so our rental income is increased.
- Using our buying power - We use the size of our organisation to increase our buying power to get lower prices
How can you help us to achieve better value for money?
Opt for a rent payment method which is less expensive for us to process. A direct debit payment is considerably cheaper than a cheque payment. If you wish to pay by direct debit please contact us for more details on 01323 875240. It also helps if you pay your rent on time as then we do not have to contact you and this saves money.
We're keen for residents to be involved and there are opportunities for you to share suggestions and feedback. Please let us know if you have any ideas which could save money. Phone us on 01323 875240 or email firstname.lastname@example.org