Visiting your loved one

We have a range of safe visiting options for families and friends. We recognise that the government imposed restrictions on face to face visiting is upsetting for families and we have invested in a variety of options at each of our care homes to enable safe visiting.

We are pleased that the Government has responded to the requests made by the National Care Forum and have updated their visitor guidance. We are subject to local Public Health England guidance on use of our visiting areas. 

We have signed up to the National Care Forum call to action for further changes to happen including fast swab testing of family members. They are planning a pilot of fast swab testing visitors and we’re hopeful that if successful this is accepted as the new model of visiting in the future. 

We have invested in building external visitor pods and designated indoor visiting rooms to enable loved ones to keep in touch with each other in a safe way. There will be an external visitor's pod at each care home, as well as the indoor visitor's rooms at Woodlands, Oakwood Court and Ardath. All of our homes continue to be open for visiting from two constant essential family/friend visitors in line with the government guidance.

We also have, and will continue, to enable in-bedroom visits for any of our residents who may be at the end of their lives or for other exceptional reasons. We very much hope that there will be further changes shortly to help family visits.

Our residents have been involved with naming our new garden visitor pods, and will be creating art for these spaces to make them feel homely and welcoming.


Grey summer house with two entrances and fairy lights   Grey summer house with two entrances and fairy lights 

Saxonwood care home, Battle - residents have named the visitor pod 'Forget me not cottage'.


Indoor visitor room with chairs and glass screen  

Woodlands care home, Crowborough - indoor visitor's room

"The new visiting room is great and so comfortable. Please will you share my thanks with the Woodlands team for making family visits possible at this difficult time and for everything they do to look after our loved ones. Lin, daughter of a resident at Woodlands."



Indoor visitor room with chairs and glass screen

Oakwood Court, Haywards Heath - indoor visitor's room



Visitor's room at Ardath with chairs each side of a glass screen

Ardath care home, Bexhill - indoor visitor's room