Visiting your loved one

We are delighted that following a change in government guidance we are welcoming family and friends to our care homes. 

The change came into effect on 8 March 2021 and was updated on 12 April 2021. Under the new rules every care home resident is able to have two named visitors indoors, and if needed an essential care giver. These people will be able to regularly visit the resident inside the care home.

Residents with the highest care needs will also be able to nominate an essential care giver. 

Summary of visiting changes;

  • Every care home resident will be able to have pre-booked visits from two named visitors indoors for 45 minutes. They will be able to visit inside the care home provided they take a lateral flow covid test, wear appropriate personal protective equipment (PPE) and follow all other infection control measures during visits.
  • Visitors and residents can hold hands if they choose to, but please be aware that any contact can increase the risk of transmission.
  • Children under 2 years old do not count as additional visitors.
  • These visits can take place where the home is out of a Covid outbreak and the visitor returns a negative Covid test. 
  • Residents with the highest care needs will also be able to nominate an essential care giver. This person will be expected to undergo the same testing and wear the same PPE as care team colleagues. They can provide a greater degree of personal care such as washing and dressing, supporting the emotional and mental wellbeing of the resident.
  • Alongside indoor visits, our care homes continue to offer pre-booked 45 minute visits to other friends or family members with arrangements such as visits in our new visitor pods, exterior accessed visitor rooms, outdoor garden patio visiting all behind substantial screens.  We also offer regular video calls using ipads and tablets in the homes and have private Facebook pages for residents and relatives to keep in touch.

It's lovely to see visitors in our care homes, with lots of happy faces!

 

 

resident and daughter sitting inside and holding hands

Our residents were involved with naming our garden visitor pods, and have created art for these spaces to make them feel homely and welcoming.

 

Grey summer house with two entrances and fairy lights   Grey summer house with two entrances and fairy lights 

Saxonwood care home, Battle - residents have named the visitor pod 'Forget me not cottage'.


 

Indoor visitor room with chairs and glass screen  

Woodlands care home, Crowborough - indoor visitor's room

"The visiting room is great and so comfortable. Please will you share my thanks with the Woodlands team for making family visits possible at this difficult time and for everything they do to look after our loved ones. Lin, daughter of a resident at Woodlands."

 

 

Indoor visitor room with chairs and glass screen

Oakwood Court, Haywards Heath - indoor visitor's room