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Customer Services Officer
- Application closing date: 11 Jun 2025 00:00
Job Description
At Sussex Housing & Care we are looking for a professional to assist us in providing office management and administrative support to Support Services based in Seaford, East Sussex. You will be dealing with dealing with enquiries and queries from prospective residents, visitors, contractors and other members of staff together with other reception duties other administrative tasks including:
- Being responsible for the day-to-day office management, providing a welcoming reception service.
- Oversee a range of contractors on site at RSH including e.g. postal service, window cleaning, alarms maintenance, lift and fire extinguisher maintenance, confidential waste.
- To provide a responsive customer service for residents, contractors, suppliers and employee enquiries on via phone, email and in person.
- Assist the Housing Team to deliver the Resident Engagement Strategy, including creating, implementing and collating responses for a number of annual and regular surveys.
- Responsible to dealing with / collating complaints, compliments, recording these and escalating to the appropriate member of staff.
- Undertake data analysis when required, compiling reports for the Head of Housing and other members of the Senior Management Team.
Candidate Requirements
- GCSE grade 4 or above or equivalent qualification in Mathematics and English (Essential)
- Understanding of social housing and care (Desired)
- Understanding of budget management (Desired)
- Effective verbal and written communication skills. Ability to draft correspondence, write reports and keep accurate records (Essential)
- Excellent customer service skills (Essential)
- Strong IT skills, including experience of using MS Outlook; Word, Excel and Housing Management systems (Essential)
- Ability to exercise discretion and integrity in dealing with highly confidential or sensitive matters (Essential)
- Ability to work independently and as part of a team (Essential)
Employment Details
- Employment Type: Permanent
- Hours: 9am - 5pm Monday - Friday (35 hours per week)
- Pay: £23,982.58 Annually
- Start date: 28 May 2025 00:00
Locations
Additional Information
Hours of work: Full-Time, 35 hours per week, Monday to Friday, 9am - 5pm
Please that due to the nature of this role, the post holder will be required to work from Support Services Monday - Friday
In return, you’ll get a competitive salary, access to other benefits and bonus schemes. We’ll give you excellent support and continuous learning and development, free onsite parking, contributory pension scheme.
