Careers in housing and support services

Job Description

We are looking for a part-time, Repairs Coordinator to support our residents by processing repairs requests and enquiries and to provide administrative support within our Property Service Team. 

We are proudly not for profit and providing housing for older people is at the heart of what we do.

 Main Responsibilities of the role:

• Receiving and processing telephone calls, emails and correspondence on repair and maintenance issues, redirecting where needed.
• Raising works orders and appointments using Pyramid, ensuring correct codes, priorities and timescales. 
• Advising residents of repairing responsibilities and ensuring resident recharges are applied appropriately.
• Meeting service targets and standards for response times and repairs completion, working with contractors.
• Carrying out administrative tasks including document handling, updating contact/contractor records, and invoicing.
• Managing resident expectations to minimise conflict and complaints.
• Recording and following up customer feedback to ensure issues are resolved within agreed timescales
• Coding repairs correctly so charges are allocated to the correct budget line.